
Joanna
The lady was very nice
Response from Management (1/7/2026)
Thank you, Joanna! Your five-star rating means we must be doing something right! We appreciate you choosing Iron Gate Storage - Downtown!

mike
I had a great experience at iron gate storage. The lady helped me see all I wanted untill I choose a 5x10. It could not hv been better
Response from Management (12/30/2025)
Thank you for sharing your experience, Mike! We're so glad we could make you feel welcome and supported. We truly appreciate you choosing Iron Gate Storage - Downtown!

Tam
Very helpful
Response from Management (12/6/2025)
Thanks, Tam! We're happy to hear you felt well taken care of. Our goal is to make renting a storage unit simple and stress-free, so we're glad we could deliver. We truly appreciate you choosing Iron Gate Storage - Downtown!

danny
Highly recommend, I was in and out with a new storage unit in minutes, she was incredibly nice, thorough and made the process a breeze, they have an app you can utilize which is amazing, affordable prices and most of all secure!! Nice climate controlled units, carts and dolly’s that aren’t falling apart and an elevator for easy access to upstairs, I’ll be here for a good while.
Response from Management (11/30/2025)
Thanks so much for these comments, Danny! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

Zachary
Response from Management (11/29/2025)
Hi, Zachary. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

Tonya
Convenient, reasonable, and clean. Tracks for all your help, Jenny.
Response from Management (11/27/2025)
Thank you, Tonya -- your kind words mean a lot!. Providing great service is our top priority, so we're thrilled to hear you felt well taken care of. We truly appreciate you choosing Iron Gate Storage - Downtown!

Justin
Excellent all the way around. I couldn’t be happier about this storage unit for my storage needs. Jennifer in the front office is amazing. Thank you for being clear about the sign up and move in process. You are the best. Very helpful!
Response from Management (10/31/2025)
Hi Justin, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Justin
Jennifer at Iron gate storage is phenomenal. Very engaging and knowledgeable about the facility and the sign up process. I’m glad I called Iron Gate Storage first. When I dropped my first load, noticed how well kept the property was in general. I highly recommend this storage unit. They even have moving trucks available for rent if needed. Top notch!
Response from Management (10/31/2025)
Hi Justin, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

PATRICIA
Response from Management (10/17/2025)
Hi, Patricia. Thank you so much for rating your experience with us so highly!

Jennah
Sarah is dope. Best storage unit experience I’ve ever had.
Response from Management (10/7/2025)
Thank you, Jennah ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust Iron Gate Storage - Downtown with your storage items!

Gene
Got to say this place is AWESOME.
Jenny was so helpful, making it so easy to get service, and being able to access the yard with the use of my phone is great. Especially when the winter rains come.
Thank you
G. 🙂🙂🙂
Response from Management (10/2/2025)
Gene, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Iron Gate Storage - Downtown! Please let us know if we can do anything else to make your stay with us a great one!

Greg
Jenny was very polite and professional.
Response from Management (10/2/2025)
Thank you, Greg! Your five-star rating means we must be doing something right! We appreciate you choosing Iron Gate Storage - Downtown!

Drew
Great experience. Jenny was very thorough with information regarding the property and units. Very friendly and overall great experience.
Response from Management (9/25/2025)
Thank you, Drew -- your kind words mean a lot!. Providing great service is our top priority, so we're thrilled to hear you felt well taken care of. We truly appreciate you choosing Iron Gate Storage - Downtown!

Steven
I moved items in about 10 years ago. Just recently moved them out. They were in the exact same shape as when I left them. On top of that, the crew here is nice, helpful, and respectful. And, on top of that, the other tenants are nice. The place is clean, organized, and the crew is always ready to help. They have moving supplies, all that you need, and you can rent a moving truck. If you need storage in Vancouver, put them at the top of your list. Cheers!
Response from Management (9/15/2025)
Thank you for sharing your experience, Steven! We're so glad we could make you feel welcome and supported. We truly appreciate you choosing Iron Gate Storage - Downtown!

Ittybitty
The assistant manager was so helpful and very sweet to me!! I was able to get what I needed and for less than I expected. I would recommend this place to anyone looking to find a comfortable, warm and safe place to store your things!!!
Response from Management (9/12/2025)
Thanks, Ittybitty! We're happy to hear you felt well taken care of. Our goal is to make renting a storage unit simple and stress-free, so we're glad we could deliver. We truly appreciate you choosing Iron Gate Storage - Downtown!

Trina
Jenny took such good care of us and made everything so simple and easy from renting a Penske truck to getting everything stored in the storage unit. We appreciate you!
Response from Management (8/31/2025)
Thanks so much for these comments, Trina! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

L
Great place to store my stuff. Staff always very nice and helpful
Response from Management (7/19/2025)
Thank you, L. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Ruth
Response from Management (7/15/2025)
Hi, Ruth. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

Ankita
Predatory pricing, just to get customers in the door only to be left high and dry. They increased the price by a SHOCKING 120% after 6 months of renting- because apparently no one foresees how much a storage unit can increase the rent. After some angry calls they reduced it to a 75% increase which is still obnoxious! When confronted- I got to hear that thats the market price! Their website still advertises the exact same price I started with 6 mos. ago. I would rather have the company be transparent about pricing from the get go so they don't leave customers with a sour experience. Tell me how it is, don't do these dirty tricks under the garb of "our contract mentions we can increase prices at any time"EDIT: account is in Ricardo's name and yes I did talk to your rep on the phone and shared all these concerns before writing this review.
Response from Management (7/9/2025)
We understand your frustration with the pricing increases, Ankita. We attempted to review your account but could not find your name anywhere in our system. Please contact us at (360) 906-8811 to discuss your concerns directly.

Joseph
Iron Gate is a great place, it has a really awesome vibe to it!
Response from Management (6/29/2025)
Hi Joseph, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

James
Response from Management (6/21/2025)
Hi, James. Thank you so much for rating your experience with us so highly!

Jennifer
Response from Management (6/15/2025)
Hi, Jennifer. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Robert
Great service! Very clear about all policies. Facility is very clean and seems to have excellent security
Response from Management (6/6/2025)
Thank you, Robert ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust Iron Gate Storage - Downtown with your storage items!

Heniecesha
I had the opportunity of stopping by this location in search of a storage. Jenny was absolutely amazing. She was so sweet and friendly. Her demeanor was welcoming and approachable. She was knowledgeable and explained everything quite well. I’m glad I found this place.
Response from Management (6/4/2025)
Thank you, Heniecesha! That's what we aim for: to make sure you feel taken care of and to provide clean, safe storage! We appreciate you choosing Iron Gate Storage - Downtown!

Maxwell
My mom Heidi was able to save money thanks to iron gate storage. I don't mind helping my mother rearrange the unit, because they're clean and kept up. Unlike some others.
Response from Management (5/15/2025)
Maxwell, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Iron Gate Storage - Downtown! Please let us know if we can do anything else to make your stay with us a great one!

Steven
Response from Management (3/27/2025)
Hi, Steven. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

jaime
Jenny made everything so easy and simple and it just really helped put away some stress..
Response from Management (1/17/2025)
Thank you, Jaime ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust Iron Gate Storage - Downtown with your storage items!

Wil
always great Services! 100%
Response from Management (1/2/2025)
Wil, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Iron Gate Storage - Downtown! Please let us know if we can do anything else to make your stay with us a great one!

Dwayne
Response from Management (11/14/2024)
Hi, Dwayne. Your feedback is highly appreciated. Thank you so much for the review!

Jeffrey
Response from Management (11/10/2024)
Hi, Jeffrey. We appreciate the rating, and are glad we could provide you with a positive experience!

Valerie
Sarah was absolutely amazing. Very knowledgeable, and patient I loved that this location is clean and accessible I would give a 6 rating if it existed. She helped resolve all of my issues.
Response from Management (11/7/2024)
Thank you, Valerie. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Diamanic
The move-in process was incredibly easy, and your customer service is top-notch. Thank you, Sarah, for your patience
Response from Management (11/2/2024)
Hi Diamanic, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Jon
Great people. Secure storage. Top notch!
Response from Management (11/2/2024)
Thank you, Jon ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust Iron Gate Storage - Downtown with your storage items!

Ashlee
Response from Management (10/27/2024)
Hi, Ashlee. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

David
Response from Management (10/18/2024)
Hi, David. Thank you so much for rating your experience with us so highly!

Em
Response from Management (10/12/2024)
Hi, Em. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Dora
Great service. Explained everything about everything.
Response from Management (9/19/2024)
Thank you, Dora, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing Iron Gate Storage - Downtown!

Carri
Jenny was great. Made the transition to a larger unit a breeze and followed up with me when she said she would. Much appreciated!
Response from Management (9/19/2024)
Thank you, Carri! We're so glad that you felt taken care of. It's always our goal to take the mystery out of renting a storage unit and make it an easy process. We appreciate you choosing Iron Gate Storage - Downtown!

Joel
Response from Management (9/10/2024)
Hi, Joel. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

Cory
fast and easy setup, decent prices, plus I got to ride in a golf cart
Response from Management (9/9/2024)
Thanks so much for these comments, Cory! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

veronica
Don't be behind one month because they charge you triple the amount in late fees and they don't work with you

jessica
Jenny was very helpful when I was signing up for my new unit! Would recommend! 10/10 stars
Response from Management (8/22/2024)
We love hearing this, Jessica! Service is our top priority, so to know that you felt taken care of makes our day. Thanks for choosing Iron Gate Storage - Downtown!

Matthew
Such an easy transaction and wonderful staff (Jenny)! I walked in without a reservation and Jenny found a unit that suited my needs for a very reasonable price. It was towards the end of the day but she was very efficient, kind, and funny in getting me through the process of getting a unit and the associated paperwork.I was able to get all my stuff moved it pretty quickly. They have a cart for use and the units are protected by a keypad.Very easy and affordably priced!
Response from Management (7/6/2024)
Thanks so much for these comments, Matthew! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

Richard
Jenny was very patient and helpful with my rental of a Penske truck and car carrier. I highly recommend going to Jenny at iron Gate storage for your rental needs!!!
Response from Management (6/21/2024)
We love hearing this, Richard! Service is our top priority, so to know that you felt taken care of makes our day. Thanks for choosing Iron Gate Storage - Downtown!

Alee
The staff in the office are so nice and helpful! The sign up process was quick and easy but I didn’t give 5 stars because after paying, I still wasn’t able to get into my unit for a couple days because there was a lot of miscommunication and I wasn’t given the gate code and their office hours kinda suck. Aside from that, great place!
Response from Management (6/20/2024)
Hi Alee, we apologize for falling short in providing you with the gate code promptly. We will work on improving our communication and office hours to better serve our customers. Thank you for your feedback, we appreciate your business.

Ainsligh
My mom happens to work here, but the store manager was the one who helped me with the transaction of renting a truck to move. My mom took the initiative on making the reservation and was amazing at finding a drop off location closer to where I live now for my convenience. Overall great customer service from both of them!
Response from Management (6/19/2024)
Thank you, Ainsligh. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Sea
Awesome customer service very professional
Thank you
Response from Management (6/18/2024)
Hi Sea, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

David
Good area, reasonable rates, friendly staff. Had my unit for a good couple of years, and then out of nowhere, (after they changed management and introduced a new portal to pay bills), I get an email letting me know there would be a 30% INCREASE IN RENT. I understand that businesses need to adjust their rates to accommodate for inflation, but going from $100/month to $130/month was just a little too steep for me and I could no longer justify keeping it, among other factors such as moving much further away. I’d still recommend this place to anyone looking for a local storage facility, but definitely shop around first and see if there’s better rates elsewhere.
Response from Management (6/6/2024)
Thank you, David! Your five-star rating means we must be doing something right! We appreciate you choosing Iron Gate Storage - Downtown!

Jeff
So when there was construction going on be the storage unit, that got thi mice to come in the facility and getbinto our unit !!! The ruined a bunch of stuff. We told the staff about it and the got the problem resolved really fast. Located in a decent area
Response from Management (5/19/2024)
Thank you, Jeff, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing Iron Gate Storage - Downtown!

Justin
I've had my storage unit for over 6 years and never missed a payment until they changed their online system. When it was updated it prevented me from logging into my account. I attempted to reach out to fix the issue and wasn't contacted until my account was 2 months behind. Then after being told the extra fees would be dropped if I pay the 2 months before my unit was auctioned on the 25th. It's the 18th and now I'm being told I have to pay not only the previous fees but additional fees as well cause they cut my lock and opened my unit after agreeing to drop the fees.

Kara
Jenny was a breath of fresh air. I was next-door at the competitors the day before today it was horrifying absolutely horrifying! Jenny welcomed me with a big smile!! She made a hectic day so much better answered all my questions walked me through everything. I highly recommend for anybody that needs a storage facility.
Response from Management (3/28/2024)
Kara, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Iron Gate Storage - Downtown! Please let us know if we can do anything else to make your stay with us a great one!

Paul
Reasonable rates, friendly staff, easy bill pay. Only thing I don't care for is at my location, you must get out of vehicle to enter gate code, every time you enter and exit the facility. That aside, I'm very happy with service.

randy

Levon

Anastasia
Great Heated Storage - Fantastic Staff & Real Security!Love them, love them, love them!

Edgar

Adam
It's a storage facility

Jeanine
Good secure place. Staff is moderately friendly but lack communication amongst the employees. Clean but expensive.

A.
Excellent service

Ricky

yvonne
Clean

Lincoln
Slow service

Denise
Great stuff good prices clean premises

Chong

Murray